Billing

Refund policy

OCR.so sells page credits for digital document processing. This policy separates purchase refunds from credits automatically returned when a job does not complete.

Effective August 10, 2026.

Unused purchases

You may request a refund within 14 days of purchase for credits that have not been used. If part of a purchase has been used, we may issue a proportional refund for its remaining unused credits. Promotional or complimentary credits have no cash value and are not refundable.

Failed, partial, and cancelled jobs

Credits reserved for pages that are not successfully processed are returned to your OCR.so balance automatically. This is a credit adjustment, not a payment refund. If a persistent technical problem prevents you from using purchased credits, contact us so we can investigate and make it right.

Duplicate or unauthorized payments

Contact us promptly if you see a duplicate payment or a payment you did not authorize. Include the payment transaction ID, but never send card details or account passwords by email.

How refunds are paid

Lemon Squeezy is the merchant of record for purchases. Approved refunds are issued through Lemon Squeezy to the original payment method. Your bank or card provider may need additional time to post the refund. We may decline requests involving fraud or abuse, subject to applicable consumer law.

Request a refund

Email [email protected] from the address on your OCR.so account and include the payment or transaction ID. This policy does not limit rights that cannot be excluded under applicable law.